jl89's Privacy Policy
How your personal information is collected, stored, and kept secure — everything is clearly explained in this policy.
1 Introduction & Purpose
jl89 is a safe and reliable online gaming platform operated for users in Bangladesh. We take our users' personal privacy seriously and make every effort to protect your information.
The purpose of this privacy policy is to inform you with complete transparency — what information jl89 collects, why it is collected, how it is used, and what measures we take to protect your data. Whether you browse our website, create an account, or use any of our services — this policy applies to you.
We believe your personal information is your asset. That is why jl89 always uses your information based on your consent and does not disclose it to third parties without authorisation.
2 Information We Collect
When you register an account and use services on jl89, we may collect the following types of information:
2.1 — Identity Information
- Full name and date of birth (for age verification — only for users aged 21 and above)
- Email address and contact details
- Username and password (stored in encrypted form)
- National ID number or other identity documents (where applicable)
2.2 — Financial Information
- Payment method details — bKash, Nagad, Rocket, Upay or bank transfer numbers
- Transaction history (records of deposits and withdrawals)
- Account balance and bonus information
2.3 — Technical Information
- IP address and device type
- Browser type and operating system
- Time of access to the platform and session duration
- Usage data collected through cookies and similar tracking technologies
2.4 — Gaming Activity Information
- Play history and bet amounts
- Preferred game categories and usage patterns
- Records of bonuses and promotional offers received
3 How Information Is Collected
jl89 collects information in the following ways:
- Direct collection: Information you provide during account registration, login, deposit, or withdrawal.
- Automatic collection: Information automatically collected through cookies and other technologies while you use our platform.
- From third parties: Information collected through trusted third parties for the purpose of identity verification or fraud prevention.
- Customer service communications: Information you share via live chat or email at [email protected].
4 Purpose of Using Information
The information we collect is used only for specific and legitimate purposes. jl89 uses your information for the following reasons:
4.1 — Service Operation & Improvement
- Creating, managing, and securing accounts
- Processing transactions and verifying the validity of financial transactions
- Improving platform performance and adding new services
- Creating a personalised gaming experience
4.2 — Security & Fraud Prevention
- Detecting unauthorised access to accounts and fraudulent activity
- Preventing money laundering and other financial crimes
- Verifying users' age and identity
4.3 — Communication & Support
- Providing customer service and responding to your enquiries
- Sending important account updates and security-related notifications
- Sending promotional information (only with your consent)
4.4 — Responsible Gaming
- Identifying unusual gaming patterns and providing support where needed
- Implementing user-defined limits and self-exclusion policies
5 Disclosure of Information & Third Parties
jl89 never sells or rents your personal information. However, information may be disclosed in the following limited circumstances:
5.1 — Service Provider Partners
Information may be shared on a limited basis with trusted partners for specific services such as payment processing (bKash, Nagad, Rocket, Upay and bank transfers), identity verification, and technical support. These partners are required to use the information only for specified purposes and may not use it for their own purposes.
5.2 — Legal Obligations
Information may be disclosed in response to court orders, legitimate requests from law enforcement agencies, or other legal obligations. Where possible in such cases, we will attempt to notify you in advance.
5.3 — Business Transfers
In the event of a business merger or acquisition, user information may be transferred. In such cases, we will notify users in advance and the new entity will be bound to comply with the terms of this privacy policy.
6 Cookies Policy
The jl89 platform uses cookies and similar technologies. Cookies are small data files stored on your device that help improve the functionality of our platform.
6.1 — Types of Cookies We Use
- Essential cookies: Required for the core operation of the platform. Without these, the platform will not function properly.
- Functionality cookies: Used to remember your preferences and settings.
- Analytics cookies: Used to understand how the platform is used and to improve the experience.
- Security cookies: Used to ensure account security and detect fraudulent activity.
6.2 — Cookie Control
You can control cookies by changing your browser settings. However, disabling essential cookies may mean that some important features of the platform do not work properly.
7 Data Storage & Security
jl89 applies industry-leading technical and organisational measures to protect your information:
- SSL encryption: All data transfers are secured through SSL/TLS encryption.
- Access control: Only authorised staff have limited access to the information they need.
- Regular security reviews: System security is regularly tested and updated.
- Data backup: Information is backed up in encrypted form on secure servers.
- Staff training: All staff are trained in data privacy and are bound by confidentiality agreements.
7.1 — Data Retention Period
We retain your information only for as long as it is necessary or legally required. Even after an account is closed, some information may be retained for a set period as required by law. Once that period ends, the information is securely deleted or anonymised.
8 Your Rights
As a user of jl89, you retain the following rights:
- Right to access: You have the right to know what information we hold about you and how it is used.
- Right to rectification: If there is incorrect or incomplete information in your account, you can request that it be corrected.
- Right to erasure: In certain circumstances you may request that your personal information be deleted, though if there are legal obligations it may not be possible to delete it entirely.
- Right to object to processing: You have the right to object to the use of your information for specific purposes.
- Right to withdraw consent: You may withdraw consent given for promotional communications at any time.
- Right to data portability: You may request to receive your personal information in a portable format.
To exercise these rights or for any questions, contact us at [email protected].
9 Protection of Minors' Information
jl89 is a platform operated exclusively for users aged 21 and above. We do not knowingly collect any information from minors. If a user is identified as a minor, their account and associated information will be deleted immediately.
If a parent or guardian believes their minor child has accidentally created an account, please contact us immediately at [email protected].
10 International Data Transfers
In some cases, your information may be processed or stored on servers located outside Bangladesh. For such transfers, we ensure that the receiving party maintains data protection standards equivalent to this privacy policy and that your information remains properly protected.
We always work with partners who follow internationally recognised data protection standards.
11 Policy Changes & Updates
We may update this privacy policy from time to time. For significant changes, we will notify you by email or through a notification on the platform.
The date of any policy change will always be noted at the top of this page as "Last updated". If you continue using the platform after an update, you are considered to have accepted the new policy.
We recommend that you review this page regularly to stay informed about the latest policy.
12 Contact & Complaint Resolution
For any questions, concerns, or complaints regarding your personal information, please contact our customer service team:
- Email: [email protected]
- Live chat: Available 24 hours, 7 days a week
- Support language: Bengali and English
We review all privacy-related requests and complaints seriously. We are committed to responding appropriately to your legitimate requests.